RETURNS

RETURN OF GOODS 



You want to return an ordered item?

If so, you can send it back to us within 30 days of receipt
Important: we can only accept returns if the products are still in their initial condition and in the original box.

After we have received the shipment, the refund will be made within 14 days using the payment method selected in the purchase order. As confirmation you will receive a cancellation invoice from us by e-mail.

Your legal right of withdrawal remains independent of this.

How can I return something?



GERMANY

If you are from Germany, you can return your items free of charge. 
Simply create a return label and hand it in at your nearest DHL store. 

You can find one here: DHL Shop

Please use the
same name you used for your order and enter your order number (starts with OC2022...) or your online number (5-6 digits) in the first field "Vorgang", so that we can correctly assign and process your return.

Thank you very much!

CREATE RETURN LABEL

ALL OTHER COUNTRIES

For returns from all other countries you are handling the shipping costs.
Please send your return to the following address:

höfats GmbH
Miesenbacher Str. 50a
87471 Durach

Thank you very much!
If you have any further questions, please do not hesitate to contact us by phone or by e-mail at info@hofats.comWe are available by phone via +49 831 98 90 94 60 from: Mon-Thu: 09.00 - 16.00 h and Fri: 09.00 - 13.00 h